We gladly accept returns.

We don't like sending items out that need to be returned as much as you don't like having to return something. So please acquaint yourself with this Return Policy and ensure the accuracy of your order. Merely providing a model & serial number unfortunately will not guarantee accuracy.

Factory supplied documentation is sometimes flawed. Because of this, PartsDIRECT is not responsible for the accurate identification of parts, nor any other parts distributor that we' ve found. As equipment ages, parts change, and parts manuals are not updated by the manufacturer.

All returns require an RMA (Returns Material Authorization) Number. These numbers are valid for 2 weeks. Items returned without an RMA number cannot be processed. Returns made with an invalid RMA number or expired number cannot be processed since it can no longer be sent back to the factory. If the RMA is for a stock item and the item is not obsolete, we will consider accepting an invalid RMA after it is reviewed. We urge our customers to send their returns in the specified time frame to avoid any confusion.

It is our experience that the factory will take no responsibility for the errors in their documentation nor for the errors of its employees providing said information.

Therefore, if a part needs to be returned to the factory and we were not provided an accurate part number by the customer, then the customer may be responsible for any factory restock fees and freight charges (we will do everything in our power to prevent this of course). This policy is an industry standard.

PartsDIRECT does not charge restock fees on our stock items.

If the return is clearly the result of an error on our part, no fees of any kind will be assessed, including freight charges.

Non returnable items:

• Custom fabricated parts.
• Electronic parts in some cases. Depends on the factory.
• Installed Parts.
• Parts returned without original packing material.
• Items over 30 days from invoice date.