We gladly accept returns.
We don't like sending items out that need to be returned
as much as you don't like having to return something. So please
acquaint yourself with this Return Policy and ensure the accuracy
of your order. Merely providing a model & serial number
unfortunately will not guarantee accuracy.
Factory supplied documentation is sometimes flawed. Because of this, PartsDIRECT is not responsible for the accurate identification of parts, nor any other parts distributor that we' ve found. As equipment ages, parts change, and parts manuals are not updated by the manufacturer.
All returns require an RMA (Returns Material Authorization)
Number. These numbers are valid for 2 weeks. Items returned
without an RMA number cannot be processed. Returns made with
an invalid RMA number or expired number cannot be processed
since it can no longer be sent back to the factory. If the
RMA is for a stock item and the item is not obsolete, we will
consider accepting an invalid RMA after it is reviewed. We
urge our customers to send their returns in the specified
time frame to avoid any confusion.
It is our experience that the factory will take no responsibility
for the errors in their documentation nor for the errors of
its employees providing said information.
Therefore, if a part needs to be returned to the factory
and we were not provided an accurate part number by the customer,
then the customer may be responsible for any factory restock
fees and freight charges (we will do everything in our power
to prevent this of course). This policy is an industry standard.
PartsDIRECT does not charge restock fees on our stock
If the return is clearly the result of an error on our part,
no fees of any kind will be assessed, including freight charges.
Non returnable items:
- Custom fabricated parts.
- Electronic parts in some cases. Depends on the factory.
- Installed Parts.
- Parts returned without original packing material.
- Items over 30 days from invoice date.
If you receive a box that is visibly damaged by the carrier, you may either refuse the shipment or accept the shipment but tell the carrier to note damage on their system.
If you receive a shipment and find damage has occurred that is not visible, you have 3 days to notify the carrier and to call us. CALL THE CARRIER FIRST. Give us the reference number they give you and update us on their instructions. We will take it from there. If you don' t notify the carrier in 3 days a claim cannot be filed and a refund cannot be issued.
If you request shipping by US Mail, we are not responsible for lost items. They offer no means to track an order and claims cannot be filed.